Dealer Tool
Effortless E-Bike Management
All-in-one service platform, designed to assist our business partners in supporting their e-bike dealers in managing after-sales services, improving maintenance efficiency, and enhancing the end-user experience.
Dealer Tool
All-in-one service platform, designed to assist our business partners in supporting their e-bike dealers in managing after-sales services, improving maintenance efficiency, and enhancing the end-user experience.
The new integrated one-stop service platform —
Hyena Dealer Portal
HyenaService Tool
Diagnosis and Maintenance Tools
Claim & Order Platform
Warranty and parts management
Support Training Documents
E-system materials and manuals
Support Training Videos
Step-by-step part replacement videos
FAQs Troubleshoots Guides
Information on Hyena products and services
Streamlined & Intelligent Support
The new Hyena Dealer Portal streamlines every step of the service process with a clear, intuitive landing page and a reimagined Service Tool. Dealers can quickly access diagnostics, a task-oriented workflow, and guided steps for maintenance, making e-bike servicing simpler and more efficient. Integrated with the Knowledge Base and enhanced tools like performance tuning and component management, the portal provides everything technicians need at their fingertips—all tailored to their role for maximum productivity.
Streamlined & Intelligent Support
Based on Hyena Cloud, Hyena Dealer Portal offers bike shop technicians easy access to detailed e-bike component information, riding data, and maintenance records. The platform also enables technicians to add, swap, and monitor components, ensuring everything is up-to-date.
Complete Diagnostics
Perform full diagnostics and manual tests on individual components directly from Hyena Service Tool
Performance Tuning
Apply the advanced setting to adjust the riding performance to provide personalized riding experiences for riders
Complete Diagnostics
Perform full diagnostics and manual tests on individual components directly from Hyena Service Tool
Performance Tuning
Apply the advanced setting to adjust the riding performance to provide personalized riding experiences for riders
Fast, Accurate & Organized
- Quick Access to updates, including firmware and parameter releases
- Seamless Integration of all tools and resources on a single platform
- Improved Accuracy in service tasks, ensuring better performance and customer satisfaction
For Dealer
A simplified workflow and access to relevant tools improve service efficiency
For Bicycle Brands
Enhanced after-sales service consistency and access to data for better product insights
For Riders
A more reliable ownership experience through dealer networks offering improved support
Global After Service
More than that, Hyena set up local service centers in North America and Europe to offer thorough technical consultation and training support to optimize the whole after-market service. Our online claim platform and local service ensure timely delivery of warranty and aftermarket parts.
Global After Service
More than that, Hyena set up local service centers in North America and Europe to offer thorough technical consultation and training support to optimize the whole after-market service. Our online claim platform and local service ensure timely delivery of warranty and aftermarket parts.
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