privacy policy
General
Legal Notices
The information provided on this website has been carefully checked using the means at our disposal. Nevertheless, no guarantee is given that the content is complete, accurate and up to date. We reserve the right to make changes and additions to the information provided without prior notice.
Errors excepted. All offers are made without engagement and are subject to confirmation by us. We reserve the right to alter specifications of all products for reasons of availability and technical developments. Product specifications are subject to change until separately and expressly confirmed by us.
We are not responsible for the content of any website that is accessed from our own website via a link or banner. We have no influence over third-party links to our website and such links do not imply that we work with or recommend the linked business.
No liability claims arising from the use of our website shall be accepted except in cases of intent or gross negligence on our part, or in the event of loss of life, injury or harm to health, or in cases of strict product liability.
All registered trademarks and brand names used or shown on this website are the property of the respective rights-holder.
Data protection notice
We place great importance on the protection and confidential handling of your personal data. On request, we will gladly provide you with information about what happens with such data within our company and what measures we take to ensure effective data protection.
We use personal data in order to answer your inquiries or to enable you to access further information and offers. Meeting these requirements may necessitate storing and processing the information entered in mandatory fields. We take care to collect, save, process and use only the minimum of data and only for specific purposes.
In addition, we collect data about the number of visits to our website purely for statistical purposes. The data that is automatically transmitted by your browser (e.g. IP address) are treated, like all personal data, in accordance with the statutory regulations applicable in EU.
If we need to use subcontractors or agents in order to supply the goods or services which you require, we shall only pass on the data as is necessary for fulfilment. We shall place our partners under an obligation to treat the data confidentially and to delete it as soon as it is no longer needed. We cannot guarantee compliance with this obligation, and therefore cannot accept any liability.
We will delete your data on request.
Right to receive information
On written request, we shall inform you, in accordance with existing law, whether and to what extent we have stored personal data.
Google Analytics + Cookies
This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, which are text files that are stored on your computer and enable analysis of your use of our website. The information generated by the cookie is usually sent to a Google server in the USA, where it is stored. However, if IP anonymisation is activated on this website, your IP address is first abbreviated by Google within the Member States of the European Union or in other Contracting States of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities, and to provide the website operator with additional services connected with website and Internet use. The IP address transmitted by your browser in connection with Google Analytics is not collated with other data by Google. You can prevent the cookies from being stored by setting your browser software accordingly. However, please note that you may not then be able to make full use of all the website’s functions. Furthermore, you also have the option of preventing transmission of the data created by the cookie, relating to your use of the website (including your IP address) to Google, and its processing by Google. To do this, you need to download and install the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en. For further information, please go to tools.google.com/dlpage/gaoptout or www.google.com/analytics/learn/privacy.html – general information on Google Analytics and data protection.
Use of personal data and purpose specification
a) Master data
We collect and process personal data upon your registering and opening a user account with us. As a general rule, when you open a user account, we will first of all request the following personal data (hereinafter referred to as “master data”) from you: – First name and last name, – E-mail address, – Password (this password will be saved in an encrypted form and will not at any point be visible in plain text), – phone number , – Gender, – Year of birth.
Master data is required in order to enable us undertake the user agreement and any other agreements. Personal data entered on the contact form is collected for the purposes of enabling us to respond appropriately to any enquiries. We will retain your master personal data as long as is necessary for our purposes. Thereafter, it will be deleted from our system.
b) User data
In addition, we collect the following data in the context of the provision of our services:
Personal data: – Position-related data (GPS data) – IP address – Drive unit (motor) (serial number) – Battery (serial number) – Hyenatek LCD (Serial number) – Frame number
Technical data: – Speed – Watts – Distance – Battery level, log. – Torque -Mode usage
The personal and technical data collected ensures that users are able to avail themselves of our services. The purpose behind the collection of such data is to provide users wishing to make use of this function, and depending on their particular requirements, with information about their eBikes and also about eBike rides and activities. Hyenatek retains and uses anonymous personal data in order to develop and improve applications in line with users’ requirements. We reserve the right to evaluate the data on an anonymous basis, to publish it on the platform in the form of statistics and to otherwise use the data.
Hyena Rider Assistant
Hyena Inc. (“We” or us), which is incorporated under the laws of Taiwan, respects your privacy during your use of our ride assistant service through the Hyena Rider Assistant (“Service”). With this Privacy Policy, we aim to provide detailed explanation about what personal data we collect and how we use your personal data when you use our Service. By using our Services, you acknowledge this Privacy Policy and agree to be subject to it.
I．Our contact information
If you have any questions regarding data protection, or comments about this Privacy Policy, please feel free to email us at
art-27-rep-hyenatec@rickert.law.
II．Information we collect and the purpose
We collect information about you, including information that directly or indirectly identifies you, if you agree to disclose or authorize us to access. The categories of personal data we may collect from you are listed as below.
- Account data. When you register to our Service, we collect basic account data such as your name, photo, email address, gender, height, weight, username and password that helps secure and provide you with using our Services. When you can log in with your Facebook, Apple or other third-party account, we will receive your name, email address, photo and authentication token. We collect the account data to create a user profile, enable the correct settings for you and to perform the riding assistant service agreement with you.
Please note that you may modify the privacy settings on the third-party accounts to control the data that we may obtain.
- Location data. We collect your location data through your WiFi, Bluetooth, and GPS coordinates (e.g., latitude/longitude) available through your mobile device and from the sensors incorporated in the parts of the bicycle which is connected to our Service. We may record and store your location, search history and route information, including your point of origin, your destination, the starting time of your riding, your points of interest, and the route you are instructed to follow. During an active navigation session, we periodically record your current location, data from your bicycle’s sensors, and other GPS information necessary to provide you with a route. Our navigation services also make use of your current location or route to respond to your requests for nearby points of interest (such as restaurants, shopping, and maintenance service stops etc.). Also, we access your location data to detect and pair nearby devices which you decide you connect. Besides, we use explicit location information to provide navigation as well as route-directing service, and to improve our service capabilities, functions, and user experience.
Please note that we will continue to obtain your location data, even when you turn off the application, with your authorization of accessing location in the background. The purpose for our Service to access your location data in the background is to keep your bicycle connected with our Service, for us to provide service, such as unlock, manage the status of parts, trace the route, and calculate the average speed between stops.
- Riding information. We automatically collect your riding-related data, such as average speed, max speed, total distance, total trip time after you agree to connect your bicycle through Bluetooth on your device. We collect such data under your consent to help you to record your activities, manage your training, analyze your performance and relevant riding assistant service.
- Equipment and device information. We automatically collect your equipment and device information, such as Bike ID, error code, total mileage, maintenance mileage and part number. Such data is transferred from the sensor incorporated in your bicycle after you agree to connect your bicycle through Bluetooth on your device. We collect such data under your consent to help you to manage the status of parts, analyze the cause of failure, and remind you of the need for fixing or periodical maintenance. Please note that we may collect your maintenance record if you use the maintenance and repair service provided by our partners. Our partners will upload the maintenance date and issue code to our system for us to measure the performance and improve the quality of the parts.
- Health Information. We may collect or infer health information from sources such as heart rate or other measurements, including power, cadence, and weight, exercise habit, lifestyle, or other indicators which you submit to us or authorize us to access your wearable device and other devices or applications you connect to our Service. Before you can upload health information to us, you must give your explicit consent to the processing of that health information by us. You can withdraw your consent to processing your health information by us at any time.
- Other information. We may collect information from you, such as your use of our Service when you log in, have feedback, file inquiries, or participate in the activities we host. We collect such information to improve our Service quality and your experience.
III．Automated decision making and profiling
We do not use any automatic mechanism to make specific decisions on profiling or affairs which may affect your individual rights.
IV．Legal basis of processing
The basis for us to process your personal data include (a) your informed consent to the processing of your personal data for one or more purposes we specified in this Privacy Policy, (b) performance of the duties required by the riding assistant service agreement with you, and (c) maintenance of the Service quality and protection of the interest and benefits of other users of our Service, such as tracing the lifetime of the parts to improve the quality and function, and the proper documentation of our business operations. However, whether to use our Service depends on your willingness, and your provision of personal data to us is not a statutory requirement.
V．How We Use the Information We Collect
- To provide, maintain, and improve our Services to meet the needs of our users, and to developing new services and features that are useful for our partners.
- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and provide relevant customer support.
- To generate anonymized, aggregate data containing only de-identified, non-personal data that we may use to analyze the market or publish reports.
- To send you push notifications or display advertisement regarding nearby service or store which you may have interest.
- To respond to product safety issues that may arise;.
- For other purposes for which we provide specific notice at the time the information is collected.
VI．The period of retention
- Unless otherwise stated, we will delete or anonymize your personal data as soon as it is no longer required for the purposes for which we collected or used it in accordance with the preceding paragraphs.
- When you choose to delete the account, we will permanently and irreversibly delete your personal data from our system, including backups. Once deleted, your personal file cannot be restored. However, we will need up to 90 days to process the deletion after receiving the request.
- Nevertheless, we may still retain necessary information to comply with legal requirements, prevent fraud, collect fees, resolve disputes, deal with faults, assist in investigations, and fulfill contractual obligations within the scope of the laws applicable. Also, we will retain information which is de-identified and anonymized for analysis, marketing, and statics purpose.
VII．Data transfer abroad
- Personal data may be processed in part in countries outside the EU, in so far as we use providers having data center or offices in those countries.
- Your personal information will be transferred abroad when necessary for the purpose specified in this Privacy Policy, and to non-EU countries guaranteeing adequate levels of protection in accordance with EU Commission decisions, or, following the conclusion of specific contracts, containing appropriate safeguard clauses for the protection of personal data by the foreign entity receiving it, in accordance with applicable legislation.
- However, you acknowledge and agree that we may process your personal information outside the territory of EU in the absence of an adequacy decision or of appropriate safeguards, such as standard contract clause and binding corporate rules, only for the necessity to perform the Service when using our Service.
- Please note that we will transfer your personal information to countries outside EU based on your consent. We will obtain your specific consent when we need to transfer your personal information which we collect during your use of our Service to our server located in Taiwan and to the host of cloud solution we adopted, where has not acquired adequacy decision from EU commission yet. We will follow the appropriate safeguards according to the applicable regulations in Taiwan and the directions set by our supervisory authorities. Your rights as a data subject specified in this Privacy Policy will not be affected when we process your information in country outside EU. However, you acknowledge that the difference in data processing principles between GDPR and the regulation of territory we process your personal information, such as exceptions to the lawful processing might result in certain risk to your interest and rights.
VIII．How Information is shared
- We adopt the cloud solution provided by AMAZON WEB SERVICES Inc. (AWS), for infrastructure and back-end service hosting data and files that allow our service to operate internationally. We have contractually agreed with AWS that the servers used by AWS are located within the European Union and US. See AWS’s privacy policy and the types of data collected by AWS at https://aws.amazon.com/privacy/
- We will only share the equipment and device data with our partners, such as maintenance centers and bicycle stores through our Service software for our partner to review the device status, diagnosis the issue and record the maintenance date. Our partner can only retrieve the equipment and device data we authorized for maintenance and support purpose, and we will not provide any personal identifiable data, such as your account name to our partner.
- We may use the statistical or aggregated information derived from personal data we collect for the purpose of analysis and marketing. For example, we may aggregate information about equipment, usage, demographics, routes, and performance, which does not directly identify a specific person, as the basis for us to predict the market demand and analyze the future trend. We will seek your specific permission for any additional use. We do not barter, trade, or sell access to your personal identifiable information without your specific consent.
- Apart from the circumstance mentioned above, we will not provide your personal information to any third party except with your prior consent or for information processing by partners commissioned by us for the performance of this Service.
IX．Your rights as a data subject
- Right to information. You have the right to receive information from us at any time on request about the personal data processed by us.
- Right to correct. You have the right to request that we should correct your personal data within the required period if it is incorrect.
- Right to cancellation. You have the right to request that we delete your personal data if the personal data is no longer necessary for the purposes for which they were collected or otherwise processed, as well as in cases of unlawful processing.
- Right to restriction of processing. You have the right to request that we restrict processing. For example, when the correctness of the personal data is controversial, or to be checked, you may request us to suspend the utilization or only process the personal data in the limited scope.
- Right to data portability. You have the right to receive the personal data concerning you that you have provided to us in a structured, common, machine-readable format.
- Right to object. You have the right to withdraw your consent to our processing at any time, without affecting the lawfulness of our processing based on your consent before the withdrawal.
- Right to complain. You have the right to lodge a complaint with your local Data Protection Authority. Contact details for Data Protection Authorities in the EEA are available here.
- If you would like to exercise your rights mentioned above, please email us at art-27-rep-hyenatec@rickert.law. We may verify your identification and charge a reasonable fee, considering the administrative costs for processing your request.
X．Minors
No services provided by us through Hyena Rider Assistant are directed to individuals under the age of sixteen (16), and we do not knowingly collect personal data from individuals under sixteen (16).
XI．Security
- We make reasonable efforts to protect your information by using physical and organizational safeguards designed to improve the security for data collection, transmission, and storage. We will take reasonable protection measures based on the sensitivity of your data following the industry standards and local regulations.
- Hyena Rider Assistant may contain linkages to other website, such as the website of bicycle parts stores, or the campaign websites hosted by our partners. Please note that such websites are not within the application of this Privacy Policy. Please check the website’s privacy policy and assess the level of security when you leave our Website to visit another website.
XII．Changes to this Privacy Policy
We may update or modify this Privacy Policy periodically. We will notify you of changes to this Privacy Policy by push notification or via email or other mechanisms. Your use of our Service following these changes means that you accept the revised Privacy Policy.
Kalkhoff Display
Hyena Inc. (“We” or us), which is incorporated under the laws of Taiwan, respects your privacy during your use of our service through the Kalkhoff Display (“Service”). With this Privacy Policy, we aim to provide detailed explanation about what personal data we collect and how we use your personal data when you use our Service. By using our Services, you acknowledge this Privacy Policy and agree to be subject to it.
I．Our contact information
If you have any questions regarding data protection, or comments about this Privacy Policy, please feel free to email us at
art-27-rep-hyenatec@rickert.law.
II．Information we collect and the purpose
We collect information about you, including information that directly or indirectly identifies you, if you agree to disclose or authorize us to access. The categories of personal data we may collect from you are listed as below.
- Account data. When you register to our Service, we collect basic account data such as your name, photo, email address, gender, height, weight, username and password that helps secure and provide you with using our Services. When you can log in with your Facebook, Apple or other third-party account, we will receive your name, email address, photo and authentication token. We collect the account data to create a user profile, enable the correct settings for you and to perform the riding assistant service agreement with you.
Please note that you may modify the privacy settings on the third-party accounts to control the data that we may obtain.
- Location data. We collect your location data through your WiFi, Bluetooth, and GPS coordinates (e.g., latitude/longitude) available through your mobile device and from the sensors incorporated in the parts of the bicycle which is connected to our Service. We may record and store your location, search history and route information, including your point of origin, your destination, the starting time of your riding, your points of interest, and the route you are instructed to follow. During an active navigation session, we periodically record your current location, data from your bicycle’s sensors, and other GPS information necessary to provide you with a route. Our navigation services also make use of your current location or route to respond to your requests for nearby points of interest (such as restaurants, shopping, and maintenance service stops etc.). Also, we access your location data to detect and pair nearby devices which you decide you connect. Besides, we use explicit location information to provide navigation as well as route-directing service, and to improve our service capabilities, functions, and user experience.
Please note that we will continue to obtain your location data, even when you turn off the application, with your authorization of accessing location in the background. The purpose for our Service to access your location data in the background is to keep your bicycle connected with our Service, for us to provide service, such as unlock, manage the status of parts, trace the route, and calculate the average speed between stops.
- Riding information. We automatically collect your riding-related data, such as average speed, max speed, total distance, total trip time after you agree to connect your bicycle through Bluetooth on your device. We collect such data under your consent to help you to record your activities, manage your training, analyze your performance and relevant riding assistant service.
- Equipment and device information. We automatically collect your equipment and device information, such as Bike ID, error code, total mileage, maintenance mileage and part number. Such data is transferred from the sensor incorporated in your bicycle after you agree to connect your bicycle through Bluetooth on your device. We collect such data under your consent to help you to manage the status of parts, analyze the cause of failure, and remind you of the need for fixing or periodical maintenance. Please note that we may collect your maintenance record if you use the maintenance and repair service provided by our partners. Our partners will upload the maintenance date and issue code to our system for us to measure the performance and improve the quality of the parts.
- Health Information. We may collect or infer health information from sources such as heart rate or other measurements, including power, cadence, and weight, exercise habit, lifestyle, or other indicators which you submit to us or authorize us to access your wearable device and other devices or applications you connect to our Service. Before you can upload health information to us, you must give your explicit consent to the processing of that health information by us. You can withdraw your consent to processing your health information by us at any time.
- Other information. We may collect information from you, such as your use of our Service when you log in, have feedback, file inquiries, or participate in the activities we host. We collect such information to improve our Service quality and your experience.
III．Automated decision making and profiling
We do not use any automatic mechanism to make specific decisions on profiling or affairs which may affect your individual rights.
IV．Legal basis of processing
The basis for us to process your personal data include (a) your informed consent to the processing of your personal data for one or more purposes we specified in this Privacy Policy, (b) performance of the duties required by the riding assistant service agreement with you, and (c) maintenance of the Service quality and protection of the interest and benefits of other users of our Service, such as tracing the lifetime of the parts to improve the quality and function, and the proper documentation of our business operations. However, whether to use our Service depends on your willingness, and your provision of personal data to us is not a statutory requirement.
V．How We Use the Information We Collect
- To provide, maintain, and improve our Services to meet the needs of our users, and to developing new services and features that are useful for our partners.
- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and provide relevant customer support.
- To generate anonymized, aggregate data containing only de-identified, non-personal data that we may use to analyze the market or publish reports.
- To send you push notifications or display advertisement regarding nearby service or store which you may have interest.
- To respond to product safety issues that may arise;.
- For other purposes for which we provide specific notice at the time the information is collected.
VI．The period of retention
- Unless otherwise stated, we will delete or anonymize your personal data as soon as it is no longer required for the purposes for which we collected or used it in accordance with the preceding paragraphs.
- When you choose to delete the account, we will permanently and irreversibly delete your personal data from our system, including backups. Once deleted, your personal file cannot be restored. However, we will need up to 90 days to process the deletion after receiving the request.
- Nevertheless, we may still retain necessary information to comply with legal requirements, prevent fraud, collect fees, resolve disputes, deal with faults, assist in investigations, and fulfill contractual obligations within the scope of the laws applicable. Also, we will retain information which is de-identified and anonymized for analysis, marketing, and statics purpose.
VII．Data transfer abroad
- Personal data may be processed in part in countries outside the EU, in so far as we use providers having data center or offices in those countries.
- Your personal information will be transferred abroad when necessary for the purpose specified in this Privacy Policy, and to non-EU countries guaranteeing adequate levels of protection in accordance with EU Commission decisions, or, following the conclusion of specific contracts, containing appropriate safeguard clauses for the protection of personal data by the foreign entity receiving it, in accordance with applicable legislation.
- However, you acknowledge and agree that we may process your personal information outside the territory of EU in the absence of an adequacy decision or of appropriate safeguards, such as standard contract clause and binding corporate rules, only for the necessity to perform the Service when using our Service.
- Please note that we will transfer your personal information to countries outside EU based on your consent. We will obtain your specific consent when we need to transfer your personal information which we collect during your use of our Service to our server located in Taiwan and to the host of cloud solution we adopted, where has not acquired adequacy decision from EU commission yet. We will follow the appropriate safeguards according to the applicable regulations in Taiwan and the directions set by our supervisory authorities. Your rights as a data subject specified in this Privacy Policy will not be affected when we process your information in country outside EU. However, you acknowledge that the difference in data processing principles between GDPR and the regulation of territory we process your personal information, such as exceptions to the lawful processing might result in certain risk to your interest and rights.
VIII．How Information is shared
- We adopt the cloud solution provided by AMAZON WEB SERVICES Inc. (AWS), for infrastructure and back-end service hosting data and files that allow our service to operate internationally. We have contractually agreed with AWS that the servers used by AWS are located within the European Union and US. See AWS’s privacy policy and the types of data collected by AWS at https://aws.amazon.com/privacy/
- We will only share the equipment and device data with our partners, such as maintenance centers and bicycle stores through our Service software for our partner to review the device status, diagnosis the issue and record the maintenance date. Our partner can only retrieve the equipment and device data we authorized for maintenance and support purpose, and we will not provide any personal identifiable data, such as your account name to our partner.
- We may use the statistical or aggregated information derived from personal data we collect for the purpose of analysis and marketing. For example, we may aggregate information about equipment, usage, demographics, routes, and performance, which does not directly identify a specific person, as the basis for us to predict the market demand and analyze the future trend. We will seek your specific permission for any additional use. We do not barter, trade, or sell access to your personal identifiable information without your specific consent.
- Apart from the circumstance mentioned above, we will not provide your personal information to any third party except with your prior consent or for information processing by partners commissioned by us for the performance of this Service.
IX．Your rights as a data subject
- Right to information. You have the right to receive information from us at any time on request about the personal data processed by us.
- Right to correct. You have the right to request that we should correct your personal data within the required period if it is incorrect.
- Right to cancellation. You have the right to request that we delete your personal data if the personal data is no longer necessary for the purposes for which they were collected or otherwise processed, as well as in cases of unlawful processing.
- Right to restriction of processing. You have the right to request that we restrict processing. For example, when the correctness of the personal data is controversial, or to be checked, you may request us to suspend the utilization or only process the personal data in the limited scope.
- Right to data portability. You have the right to receive the personal data concerning you that you have provided to us in a structured, common, machine-readable format.
- Right to object. You have the right to withdraw your consent to our processing at any time, without affecting the lawfulness of our processing based on your consent before the withdrawal.
- Right to complain. You have the right to lodge a complaint with your local Data Protection Authority. Contact details for Data Protection Authorities in the EEA are available here.
- If you would like to exercise your rights mentioned above, please email us at art-27-rep-hyenatec@rickert.law. We may verify your identification and charge a reasonable fee, considering the administrative costs for processing your request.
X．Minors
No services provided by us through Kalkhoff Display are directed to individuals under the age of sixteen (16), and we do not knowingly collect personal data from individuals under sixteen (16).
XI．Security
- We make reasonable efforts to protect your information by using physical and organizational safeguards designed to improve the security for data collection, transmission, and storage. We will take reasonable protection measures based on the sensitivity of your data following the industry standards and local regulations.
- Kalkhoff Display may contain linkages to other website, such as the website of bicycle parts stores, or the campaign websites hosted by our partners. Please note that such websites are not within the application of this Privacy Policy. Please check the website’s privacy policy and assess the level of security when you leave our Website to visit another website.
XII．Changes to this Privacy Policy
We may update or modify this Privacy Policy periodically. We will notify you of changes to this Privacy Policy by push notification or via email or other mechanisms. Your use of our Service following these changes means that you accept the revised Privacy Policy.
Hyena as of November 1 2021
Copyright © 2021 HYENA INC. All Right Reserved.
